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Web Site Hosting Guarantees

100% Satisfaction Guarantee
If you are dissatisfied with your service for any reason within your first 30 days' service, you are entitled to the 30-Day Money Back Guarantee.

30-Day Money Back Guarantee
Refunds will be given for base account and setup fees (if any) for accounts in the 30-day money-back guarantee period, without questions or hassle.

Refunds will not be provided for usage-based fees, such as domain registrations, excess usage surcharges, etc. Regular fees not incurred in the money-back guarantee period are not refundable.

100% Uptime Guarantee

Carrier Level
Links between the carriers and are redundant and guaranteed at 100%

Router Level
Our router core is carrier grade, redundantly diverse, and is guaranteed at 100%

Switch Level
Switches are carrier grade, redundant and guaranteed at 100%

Server Level
The ability of servers to be up and available is guaranteed at 100%

99.9% Uptime Guarantee

Web Services Level

The software running the servers are guaranteed at 99.9% and includes web server software, SSL web server, email, web, and database servers.

Guarantee Details

  • Uptime is calculated on a quarterly basis.
  • Uptime guarantee does not apply to causes beyond our control, such as upstream provider outages, Internet-wide problems, natural disasters, etc.
  • Uptime does not include scheduled maintenance.
  • Uptime does not include security updates that may require an unscheduled re-boot.

In the unlikely event downtime exceeds allowable amounts, customers may request credit as follows:

  • Virtual Hosting customers: 10% of the monthly base account fees for each hour downtime beyond allowable limit, up to one month's fee.
  • Dedicated (Managed) Hosting customers: 10% of the monthly base account fee (not including bandwidth and other charges) for each hour downtime beyond allowable limit, up to one month's fee
I've received nothing but excellent service from Service has always been prompt and to the point, and unless the gets possessed by demons, I'll never switch!

Casey Smith
Cherry Hill, NJ